{"product_id":"30-day-warranty-shipping-protection","title":"Shipping Protection","description":"\u003cp class=\"font-claude-response-body break-words whitespace-normal\"\u003e30‑Day Limited Warranty\u003cbr\u003eWe stand behind the quality of every jar of Magnesse. If your product arrives defective or develops a quality-related issue within 30 days of delivery, we'll make it right at no additional cost to you.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal\"\u003e\u003cstrong\u003eWhat's Covered\u003c\/strong\u003e\u003cbr\u003eThis warranty covers defects in materials and product quality under normal, intended use, including:\u003c\/p\u003e\n\u003cul class=\"[li_\u0026amp;]:mb-0 [li_\u0026amp;]:mt-1 [li_\u0026amp;]:gap-1 [\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eJar or lid arriving broken or unusable.\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eProduct consistency, texture, or smell significantly deviating from what's described.\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eIssues that occur despite proper use and storage, as outlined on our packaging.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal\"\u003eIf a covered issue is confirmed, we will, at our discretion, replace the product or send a new jar of equal or comparable value.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal\"\u003e\u003cstrong\u003eShipping Protection\u003c\/strong\u003e\u003cbr\u003eShipping protection covers issues that happen before you ever get to use the product, such as:\u003c\/p\u003e\n\u003cul class=\"[li_\u0026amp;]:mb-0 [li_\u0026amp;]:mt-1 [li_\u0026amp;]:gap-1 [\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003ePackages lost in transit.\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003ePackages marked delivered that you never received.\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eItems arriving visibly damaged from shipping.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal\"\u003eIf a covered shipping issue occurs, we'll either send a replacement order or issue store credit according to the terms of your shipping protection selection. Shipping protection applies to transit problems, while the 30‑day warranty applies to product quality issues after successful delivery.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal\"\u003e\u003cstrong\u003eWhat's Not Covered\u003c\/strong\u003e\u003cbr\u003eThis warranty does not cover:\u003c\/p\u003e\n\u003cul class=\"[li_\u0026amp;]:mb-0 [li_\u0026amp;]:mt-1 [li_\u0026amp;]:gap-1 [\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eDamage caused by misuse, accidents, or improper storage.\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eCosmetic damage (dents, scuffs to packaging) that does not affect the product itself.\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eDamage from improper storage or use not in line with our instructions.\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eNormal variation in natural ingredient color or scent across batches.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal\"\u003eWe reserve the right to deny warranty claims that show clear signs of misuse or use outside the recommended guidelines.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal\"\u003e\u003cstrong\u003eWarranty Period\u003c\/strong\u003e\u003cbr\u003eThe warranty is valid for 30 days from the date your order is marked as delivered by the carrier. Claims submitted after this period may not be eligible for coverage.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal\"\u003e\u003cstrong\u003eHow to Make a Claim\u003c\/strong\u003e\u003cbr\u003eTo file a warranty or shipping‑protection claim:\u003c\/p\u003e\n\u003col class=\"[li_\u0026amp;]:mb-0 [li_\u0026amp;]:mt-1 [li_\u0026amp;]:gap-1 [\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-decimal flex flex-col gap-1 pl-8 mb-3\"\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eContact our support team with your order number and a description of the issue.\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eProvide clear photos showing the defect or shipping damage, or documentation of non‑delivery.\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eWe will review your claim and confirm whether it is covered under warranty or shipping protection.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal\"\u003eIf approved, we'll give you instructions for return (if needed) or ship a replacement \/ provide store credit, depending on the issue.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal\"\u003e\u003cstrong\u003eLimitations\u003c\/strong\u003e\u003cbr\u003eThis warranty and shipping protection are limited to the original purchaser and are not transferable. They do not cover indirect or consequential damages, including lost time or other costs related to the defect or shipping issue.\u003c\/p\u003e","brand":"Magnesse","offers":[{"title":"Default Title","offer_id":47989205106873,"sku":null,"price":9.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0801\/9869\/7145\/files\/box_1734084.png?v=1783389320","url":"https:\/\/www.magnessecalm.com\/products\/30-day-warranty-shipping-protection","provider":"Magnesse","version":"1.0","type":"link"}